Potentially affects MET/CAL versions 10.2.2 through 10.6 or later. In addition to the installer error, this may occur after a Windows update. Symptoms are inability to open a project or inability to create a project.
These are some of the error messages you may see:
"Error 0x80070666: Cannot install a product when a newer version is installed."
Process to eliminate the error:
Short Method:
Delete these three directories if present
C:\Users\<username>\AppData\Local\Fluke\mce32
C:\Users\<username>\AppData\Roaming\Fluke\mce32
C:\Users\<username>\AppData\Roaming\Microsoft\VisualStudio\
Next remove the associated registry key. You may have to get your computer support person to help with this.
HKEY_CURRENT_USER\SOFTWARE\Fluke\mce32
Reboot computer
For version 10.2.2 download the offline installer packages and follow the instructions from the MET/CAL readme Special Instructions
for versions 10.4 and later the offline installer is already in the installers directory.
Next, install each prerequisite manually from:
MET/TEAM server: \\<servername>\metteam\Installers\METCAL\ISSetupPrerequisites?\
and watch for errors. If there are errors, take a screen shot to send to support.
In the current versions, there are four installers under ISSetupPrerequisites.
--->ISSetupPrerequisites
--->{06D565DC-042E-4F1B-8702-2E0BD0F22805}
. ndp48-x86-x64-allos-enu.exe
.
--->{72AAD3AB-420C-41F0-9BE5-D854C4037DEF}
. vc_redist.x86.exe
.
--->{B5A47EA3-3E2D-4AF6-88A9-6C96F6A6C91E}
. vs_isoshell.exe
For this last prerequisite when re-installing manually, (version 10.4 and later) install using the
vsupdate_KB3022398.exe instead of the web installer version,
.
--->{BEC988CE-0481-4207-A54E-D4019D208B7E}
After these are installed, Reboot computer again and test the MET/CAL Editor. If you get errors upon log in, capture them and send them to softwaresupport@flukecal.com.
Long Method
In rare instances, it may be necessary to uninstall all instances of visual C++ and Visual Studio from the computer prior to following the Short Method detailed above.
It is strongly recommended that you attempt the short method first.
The process is as follows:
1 - Uninstall the MET/CAL Client
2 - Delete information from the following directories that was not done during the uninstall process:
C:\Users\<user>\AppData\Local\Fluke\
C:\Users\<user>\AppData\Roaming\
C:\ProgramData\Fluke\
C:\Users\<userlogin>\Documents\METCALEditor\
C:\Program Files (x86)\Fluke\METCAL\
C:\Program Files (x86)\Fluke\METCAL Editor\
- Uninstall Microsoft Visual Studio 2015 Shell (Isolated)
- Reboot the computer
- Reinstall MET/CAL v10.X from the MET/TEAM shared Directory on the Server
If you are still having problems creating a project in MET/CAL Editor, please follow these instructions:
How to reset your MET/CAL Editor Screen layout