The purpose of this article is to help solve the issue when a Thermal Imager shows up as Unkown when using Smartview software.

The reason Smartview shows Unknown to identify the Thermal Imagers model number is because the USB driver for the camera did not get installed automatically.

The steps to manually install the USB driver for the Thermal Imager is in the Knowlege base article called "Installing RNDIS USB Driver for Thermal Imagers using USB cable to PC. 

Here is the link to that article. KA-02754  · Customer Self-Service