KB - Comark Pocket Digital Technical Support
Pocket Digital Technical Support
Please use this page to determine the root cause of the fault with your Pocket Digital Thermometer and whether or not it requires further investigation, battery replacement, repair, calibration or perhaps simply replacement.Ordering New Pocket Digitals
To order new Pocket Digitals simply visit the ‘Where to Buy’ section on the Comark Website to find a local Distributor/Reseller near you who will be able to assist you by clicking herePocket Digitals Online
If you are unsure which Pocket Digital you have or you just want more information for the one you have please Click Here to visit the Comark Website and see the full range.Items to check before returning for Service
If the battery has not been recently checked or changed the please change the battery prior to returning as this is often all that is required, see procedure below. Battery Type across the Comark Pocket Digitals is generally standardised to the LR44 Alkaline Cell but the odd one does still use the CR2032 Cell. All of these are readily available in local stockists or online.
If you are returning your Pocket Digital due to out of calibration condition do you know that certain models can be calibrated using and Ice-water mixture? Please see our video on the subject by clicking here along with the list of compatible models.
Troubleshooting
There is little troubleshooting for Pocket Digital Thermometers as they are simple devices often a reset by removing and refitting the battery can be enough to wake the unit up. If calibration fails to ensure correct working and they are within warranty period please consider returning them otherwise we would recommend replacement and responsible recycling.
If the LCD shows ‘ – – – – ‘ then the probe is open circuit so this will need to be replaced as that cannot be repaired.
Note – if you loose the battery cover on your Pocket Digital we are unable to replace these.
Error Messages
From time to time your Pocket Digital Thermometer might display an error message. These can mean end of life to the Thermometer as a result of over temperature or open circuit probe reading, but in some instances the Thermometer can be recovered.
To determine if the error message is recoverable please follow the battery replacement procedure below but simply remove the battery, wait for up to 1 minute and replace the same battery. If you have a new battery to hand it is often a good idea to replace the battery with new as this can help. If the error message clears then you are good to go. If not then the thermometer must be replaced.
Battery Replacement Procedure
To replace the battery, first locate the battery compartment which is usually located on the rear of the Thermometer and is removed by twisting the round cover anti-clockwise using a screwdriver or small coin. Note – If your Thermometer has a rubber boot fitted you will need to remove this first.
Once released, you might need to tap the Thermometer on to a hard service in order to release the battery cover. Once removed gently remove the existing battery noting the orientation and dispose of responsibly in line with local recycling regulations. Replace with the equivalent cell. Use good quality Alkaline cells as low cost cells can often leak inside the case.
Instructions including how to change scale from °C to °F
If you are looking for the Instructions for your Pocket Digital Thermometers please see links below
Warranty
If you are claiming warranty for any product returned to Fluke Service please ensure that you include all the necessary proof of purchase.My Product is Obsolete on the Website
If your product is obsolete on the Comark website do not worry we may still be able to offer support for it. Please continue to the section below Returning an Item for Repair or contact our service department on Comark UK Service for advice on whether we can repair your item.Returning a Pocket Digital for Repair or Replacement
To return your Pocket Digital Thermometer for repair or replacement is straightforward but please note the cost of returning it may outway the cost of the Thermometer and that it might be more cost effective to replace.
Please take this into account before looking to return your Thermometer to us especially for out of warranty repairs.
If you determine that you need to return your Pocket Digital Thermometer for repair please select the most appropriate link below.....
UK / EU Customers - For customers in the UK and some EU Customers please Click Here to return product directly to our Service Centre in the UK. Please note this facility is only available to customers in the UK and EU.
USA Customers - For customers in the USA please Click Here to return product directly to out Service Centre in the USA. Please note this facility is only available to customers in the USA.
ROW Customers - For ROW customers your best option is to contact one of our Resellers/Distributors who can advise the best way to get the Instrument back to us for repair. This can be the one who sold you the Instrument or just one that serves your local region. Please Click Here to use our 'Where-to-Buy' section on the Comark Website to find a local Distributor/Reseller near you who will be able to assist you.
Contact Technical Support
If you still don’t find what you need here please contact Comark Instruments for additional support detailing the issue you have on the following e-mail Comark Tech Support and we’ll get back to you as soon as we can.