KB - Comark Infra-Red Thermometers Technical Support
Infra-Red Thermometers Technical Support
Comark Infra Red Thermometers are generally considered disposable due to their relative low cost outside of warranty.Items to check before returning for Service
Before considering returning your Infra Red Thermometers for repair please confirm that the battery is healthy and if not please replace for a new one.
Check that the IR sensor is not damaged or broken as a result of the Thermometer being dropped. This will result in the unit being deemed beyond economical repair.
Infra-Red Thermometers Online
If you are unsure which Infra-Red Thermometer you have or you just want more information for the one you have please Click Here to visit the Comark Website and see the full range.Warranty
If you are claiming warranty for any product returned to Fluke Service please ensure that you include all the necessary proof of purchase.Troubleshooting
There is little troubleshooting for Comark Infra Red Thermometers as they are generally point and shoot Thermometers with little to no setup required so they either work or not. If they are showing the incorrect scale please refer to the operating manual, downloadable from the Comark Website to select the scale and try again.My Product is Obsolete on the Website
If your product is obsolete on the Comark website do not worry we may still be able to offer support for it. Please continue to the section below Returning an Item for Repair or contact our service department on Comark UK Service for advice on whether we can repair your item.
Click Here to download the End of Life notice for KM814FS
Click Here to download the End of Life notice for FP and FPP
Returning your Infra-Red Thermometer for Repair
If you determine that you need to return your Infra-Red Thermometer for repair please select the most appropriate link below.....
UK / EU Customers - For customers in the UK and some EU Customers please Click Here to return product directly to our Service Centre in the UK. Please note this facility is only available to customers in the UK and EU.
USA Customers - For customers in the USA please Click Here to return product directly to out Service Centre in the USA. Please note this facility is only available to customers in the USA.
ROW Customers - For ROW customers your best option is to contact one of our Resellers/Distributors who can advise the best way to get the Instrument back to us for repair. This can be the one who sold you the Instrument or just one that serves your local region. Please Click Here to use our 'Where-to-Buy' section on the Comark Website to find a local Distributor/Reseller near you who will be able to assist you.
Contact Technical Support
If you still don’t find what you need here please contact Comark Instruments for additional support detailing the issue you have on the following e-mail Comark Tech Support and we’ll get back to you as soon as we can.