How to use the Fluke MyAccount Customer Portal
The Fluke website contains a MyAccount customer portal where end-customers can do things like register products, access the Knowledge Base, Activate and view Premium Care coverage, and open Support Requests. This keeps your product and support case information in one area.
Registering for MyAccount is free, and our website uses multifactor authentication. Create an account and Sign In.
You can click Open support request from the main login page above, or by going to your Products area (click Products on the top menu) and clicking on the wrench icon next to your registered product.
Because this site offers services for multiple product lines, it kicks off with an Information page named Support Home.
From here, for Technical Support Request options, click on the category (middle column) indicating the type of tool for which you are requesting support. If you are not a Premium Care customer, the path either directs you to contact Fluke Service for paid calibration or repair, or to open a Technical Support Request.
If you have registered and activated Fluke Premium Care Support, the form will prompt you to pick the Premium Care Number. After you do so, your covered products will be available to select and submit support requests. When submitted this way, the portal passes product model and serial numbers and prompts for selections that will affect processing.
There are four Types of support requests allowed by the portal under Premium Care. Make the selections that fit your needs, be thorough when you add any information, attach applicable files or screenshots, and submit the case for review by the Fluke Technical Support team.
Submit a request for Premium Care Annual Calibration
- RMA and Waybill Only (use when calibrations are already expired or overdue)
- Schedule RMA with Loaner (6 weeks lead time, limited to applicable care plans)
- Shipping Address fields are required
Submit a request for Premium Care Repair
- Loaner (limited to applicable care plans)
- No Loaner
- Shipping Address fields are required
- Must provide failure description
- Shipping Address fields are required
*replacement for lost accessories is not covered, nor is stockpiling replacement parts
- Use the Description field to provide details and explain the issue.
- If requesting help with results, attach the results file and Submit
After you click Submit for the support request, you will see it in your list of Support Requests in the customer portal, and our Technical Support team will contact you to help. All support requests require review by the Technical Support team, and a response either by email or return phone call is typical prior to further processing and fulfillment.
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