DS701 and DS703 Troubleshooting Guide · Customer Self-Service

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DS701 and DS703 (FC) Troubleshooting Guide

This article outlines DS701/DS703 symptoms and the troubleshooting steps to resolve them.

My screen won't turn off / my battery is draining quickly.

It is recommended to turn on the Auto Off function. This prevents the screen from being left on and draining the battery.

1. On the DS701, use arrow buttons until main menu icon is highlighted yellow. On the DS703 you can tap the main menu icon on the touchscreen.

2. Press select button (for the DS701 only).

3. Press F2 button - Setup.

4. Auto Off should be selected in yellow.

5. Press F2 to add (+15 min).

6. Press F4 (Done).

Unit won't turn on.

1) This normally is caused by a battery being depleted below 10% of the battery capacity.

Charge the unit with the power supply provided for a minimum of 1 hour. To achieve a full charge, the unit must charge for >2.5 hours.

2) The battery may be depleted due to continuous operation.

When used continuously over a 24 hour period for several days without being turned off, the unit battery can eventually become discharged, even when plugged into a power source. This is why it is a best practice to turn the unit off when not in use. It is advised to turn on the “Auto-Off” function (see the drop down above), and to leave the unit plugged and charging in when it is being stored to ensure it is charged to capacity and ready for the next inspection.

Unit will turn on but only shows a black screen.

The imager may not be connected properly. Fully connect the imager in the socket and ensure to engage the retaining clips.

If the issue persists after confirming a good connection, the imager may need to be replaced. In the U.S., contact Service at 1-888-993-5853 or set up an RMA using our online service RMA request form. Outside the U.S., contact your local Fluke authorized service center.

The imager LED lights are on but there is no image on the screen.

The imager may not be connected properly. Fully connect the imager in the socket and ensure to engage the retaining clips.

I see an image on the screen, but I can't control the LED.

The imager may not be connected properly. Fully connect the imager in the socket and ensure to engage the retaining clips.

My image is on the screen but is blurry.

1) If you image is blurry, most likely the imager lens needs to be cleaned. We recommend using a cleaning the imager lens with microfiber cloth and small, pointed object. You can watch how to do clean the lens in this video.

2) The unit may be zoomed in. To adjust the zoom, press F3 and slide the bar to zoom in or out.

Keywords: DS701, DS703, FC, Troubleshooting