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Revision Date: February 19, 2026
Author:  Darin Primmer
 
Occasionally when installing or upgrading MET/TEAM, old license data remains that causes conflicts when attempting to register following the upgrade. To correct this issue, you will need to clear the old license data from your database.
 
One common error is an Error 500 that gives a "Padding is invalid and cannot be removed" when detailed error messages are enabled.
 
 
Another common error is "Invalid License Data" when attempting to Enter Registration Code into MET/TEAM.
 

 

 

How To Clear MET/TEAM License Data

Please perform the following steps in order to clear your license data from MET/TEAM. Links to articles with instructions on various steps can be found below.

  1. On the server hosting MET/TEAM, launch IIS (Internet Information Services)

    • Stop the MET/TEAM Website

    • Stop the MET/TEAM Application Pool

    • Stop the MET/TEAM Customer Portal Website (If installed)

    • Stop the MET/TEAM Customer Portal Application Pool (If installed)

  2. On the server hosting the SQL Database, launch SSMS (SQL Server Management Studio)

    • Run the following SQL Script against the MET/TEAM Database:
      DELETE FROM dbo.Licenses 
      UPDATE dbo.Servers SET mNotes = NULL

  3. On the server hosting MET/TEAM, launch IIS.

    • Start the MET/TEAM Application Pool

    • Start the MET/TEAM Website

    • Start the MET/TEAM Customer Portal Application Pool (If installed)

    • Start the MET/TEAM Customer Portal Website (If installed)

  4. Log into MET/TEAM

  5. Register the MET/TEAM Software

How to Stop, Start or Restart the MET/TEAM website in IIS

How to run SQL scripts for MET/TEAM

How to request and apply License(s) for MET/TEAM

Keywords: MET/TEAM,METTEAM,License,Reset License,Padding,Invalid License