Vistas:

Question: 

  • My Fluke 173x Power Logger is not connecting to the Fluke Energy Analyze Plus software when I connect my unit to the PC via the USB cable. Nothing is appearing in the selection field of the FAE+ software:

                


Answer: 

Most likely there is no USB driver installed, or the USB driver installation has failed.

This is how you can solve this issue:

         

  • On your PC in the folder structure C:\Program Files (x86)\Fluke\Energy Analyze\inf  you will find the USB drivers that you can install on your PC
  • Please check in your device manager if you see a device appearing with problems when connecting the 173x. 
    In the list of ports in the device manager of windows a 173x should appear something like this :

         

  • Use the drivers from the described location above to perform a manual installation
  • Check if the Remote NDIS device is loaded properly : 

            

  • It is a default Microsoft driver that should install automatically.
    Try to update that driver with the drivers in the energy analyze folder.

     
  • This should normally fix the connection issue. If your connection remains broken please contact Technical Support.