MY.FLUKE PORTAL GUIDE
Sign in or register a new account in https://www.fluke.com/en
*Please note if you had an active account in Flukenetworks portal, your account details have been migrated to the new portal. In this case, please sign in with your credentials as usual or reset the password.
In the landing page of your my.fluke portal, you will find this menu:
In the section Knowledge Base, you will find an overview of different options you have such as Register a product and open a support request as well as information and frequently asked questions below:
In the section Products, you will find your products already registered. If you wish to register a new product, you can click on “New product registration” and register your product.
If you wish to share your registered products with another user account, select the products you wish to share, and click on Share My Products.
You can see as well, the products other users shared with you:
Every product has a menu on the right side:
- View Details: You can see the exact details of your product such as serial number, purchase date, registration date, Premium Care and people shared it with.
- Add Proof of purchase: If you wish, you can add your purchase documents in this section.
- Activate Premium Care: By clicking on this icon, you will be able to activate your Premium Care of the product you are selecting and inserting the Activation Code you must have received in your email inbox.
- Create Support Request: Make sure you state which kind of support you need in the Support Request Summary. For example, Calibration, Replacement of accessories, Something damaged, etc. You can also give more details such as gold number, name, address where you want to your unit to be picked up, etc.
- Remove: To remove the product registered
In the section Premium Care, you will find you Fluke Premium Care products, either active or expired:
In the section Support Requests, you will find an overview of all your support requests that you have requested in the past (you can see if they are closed or open) and the option to start a new support request in the following button:
Lastly, you also have the option to choose your preferred language and go to your profile, change your password if necessary and sign out: