Comark Technical Support Summary Page

This page brings together all the new Technical Pages into one complete list. Use this list to find the Technical Support page for your Product or Group of products.

There are four steps for Self-Service Technical Support

Step 1) – Use CTRL-F and therefore utilise the Browser Search function you can find the product you are looking for, for example PDT300 or just scroll down the page to find the product you need help with.

Please note that this list is not exhaustive, and not all products are shown, especially probes and accessories. However, you will likely find a similar product, probe or accessory and the process for troubleshooting and return is likely to be similar or even the same. Please use the search facility on the Comark website and look for the individual product if it is not shown here and you cannot find the support you need. Noting that if the product is no longer on the Comark website it is likely obsolete and therefore Technical Support may no longer be available. Either way, if you e-mail us we will reply to you.

Step 2) – If you determine that the Product is faulty and needs repair/replacement follow the local return procedure to get the product back to a local Service Centre for Repair.

Step 3) – You have concluded that you are going to order new product, please use the links provided to find a Local Reseller/Distributor to source a replacement.

Step 4) – You didn’t find what you wanted, and you still need more support please contact Technical Support and we’ll get back to you. Note – if you arrived at this page via an e-mail to Technical Support there is no need to e-mail us again, we will reply to your e-mail.

1) Troubleshooting and Technical Support – Product List

Looking for FAQ’s and Product Help for our most common products, browse by product category below for up-to-date support and technical information

Handheld Thermometers including Bluetooth and KM20REF Technical Support – Click Here

For example – C42C, C42F, C46, C48, All C4X Kits, N9005, N9094, BT42, BT48, KM20REF, DT33, KM221/DT15, BT125, BT250, KM820REF/VAL, KM28B, All KM28 Kits, KM330, KM340

EVt2/N2000 Technical Support – Click Here

For example – EVt2, N2011, N2012, N2013, N2014, N2015 and all N2000 Kits, Cradles and EVSW Software

UKAS Calibration – Click Here

Use this page to return products for Annual UKAS Calibration including requests for Onsite Calibration for Wireless product such as RF600 and RF600

Pocket Digital Technical Support – Click Here

For example – PDT300, PDQ400, KM400, KM400AP, 300, 300B, DT400, KM14, P19W, P125, P250, 314, 550B, 400YB, DT400Y

C9500 Pressure Meter Technical Support – Click Here

For example – C9551, C9553, C9555, C9557, C9501/IS, C9503/IS, C9503/IS, C9505/IS, C9507/IS, C9551/SIL, C9553/SIL, C9555/SIL, C9555/SIL, C9557/SIL

Probe Technical Support – Click Here

For example – PX22L, PX22L/C, PX16L, AX24L, DX28L, PX31L, PT24L, PT24L/C, AT22L, PT25L, PT28L, PT19L, SX23L, PT23L/INT, AK28M, PK24M, PT22M, AK29M, AK33M, PK15M, PK19M, PK23M, PK24M/US, SK21M, AK27M, AK21M, SK42M, SK25M, AT26M, KX9868, KX9556, All RFXXX Probes

Dial Thermometers Technical Support – Click Here

For example – CWT, TCF220/3, UTL140, UTL80, RFT2AK, FWT, T550AK, T550/38A, T220A, T220/3, T160/A, TC100A, ERF1K, CD400K, T200L, T160/3, T125, EOT1K, T125, EOT1K, DOT2AK, DHH, MT200K, EMT2K, GT500K, CD550

Kitchen Timers Technical Support – Click Here

For example – HLA1, UTL264, UTL882, UTL884, SWT2

Infra-Red Thermometers Technical Support – Click Here

For example – FP, FPP, KM812, KM814, KM814FS

Auditor Technical Support – Click Here

For example – N5001USB

Test Caps Technical Support – Click Here

For example – TX21L, TX23L, TX24L, TX25L, TX26L, TX27L

Spirit Filled and Miscellaneous Thermometers – Click Here

For example – FG80AK, EFG120C, WT4

RF300/RF400 Wireless Loggers, Cloud and Accessories Technical Support – Click Here

For example – RF311-T, RF312-TP, RF313-TH, RF314-TC, RF314DUAL, RF312DualPlus, RF312Glycol, RF401-T, RF412-TP, RF413-TH, RF414-TC

RF500/RF600 Wireless Monitoring Transmitters and Probes Technical Support – Click Here

For example – RF512, RF513, RF542, RF515, RF516, RF612, RF612, RF613, RF614, RF615, RF616

2) Returning a Product for Repair or Replacement

If you determine that you need to return an item for repair please select the most appropriate link below.....

UK / EU Customers - For customers in the UK and some EU Customers please Click Here to return product directly to our Service Centre in the UK. Please note this facility is only available to customers in the UK and EU.

USA Customers - For customers in the USA please Click Here to return product directly to out Service Centre in the USA. Please note this facility is only available to customers in the USA.

ROW Customers - For ROW customers your best option is to contact one of our Resellers/Distributors who can advise the best way to get the Instrument back to us for repair. This can be the one who sold you the Instrument or just one that serves your local region. Please Click Here to use our 'Where-to-Buy' section on the Comark Website to find a local Distributor/Reseller near you who will be able to assist you.

3) Ordering New Product

If you just need to order new product simply visit the ‘Where to Buy’ section on the Comark Website to find a local Distributor/Reseller near you who will be able to assist you by clicking here

4) Didn't find what you needed – Contact Technical Support

If you still don’t find what you need here please contact Comark Instruments for additional support detailing the issue you have on the following email Comark Tech Support and we’ll get back to you as soon as we can.

If you got to this page via an e-mail to Technical Support, then please be assured that we will reply to your e-mail and that there is no need to e-mail us again.